Privacy policy

This policy explains how Party247 collects and uses your personal information when you visit our website, send us an enquiry, book with us or appear in photos taken at an event we supply. We only collect what we need, we never sell your data, and you can contact us at any time about it.

Who we are

Party247 is a party and event hire business based in Liverpool. Party247 is the business responsible for your personal information. For the purposes of UK data protection law we are the controller of the personal information described in this policy.

• Address: 25 Thingwall Avenue, Liverpool L14 5PB
• Email: info@party247.co.uk
• Phone: 0151 515 0191

What information we collect

When you enquire or ask for a quote

Your name, email address, phone number, event date, venue or location, the type of event and anything else you choose to tell us in your message.

When you book with us

The details above plus your billing address, the services you have booked, payment records and any notes about access, timings or set-up at your venue. Card payments are handled by our payment provider. We do not see or store your full card details.

Photos and videos from our booths

Our photo booths, 360 booths, selfie mirrors and audio guest books capture images, videos and recordings of guests. These are delivered to the event host and guests through prints, an online gallery, email or a QR code. See the photo booth section below for more detail.

When you use our website

If you accept analytics cookies, we collect information about how you use the site, such as the pages you visit, how long you stay, the device and browser you use and roughly where you are (town or region, not your exact location). This is collected by Google Analytics. See our cookie policy.

When you contact us in other ways

If you phone, email or message us on social media, we keep a record of the conversation so we can help you and refer back to it.

How we use your information and our lawful basis

• To reply to your enquiry and prepare a quote. Lawful basis: taking steps at your request before entering into a contract, and our legitimate interest in responding to people who contact us.
• To deliver your booking, including delivery, set-up, staffing, collection and aftercare. Lawful basis: performance of a contract.
• To take payments and keep accounts. Lawful basis: performance of a contract and legal obligation (tax and accounting rules).
• To send you offers or news. Only if you have agreed to this, or you are an existing customer and we are telling you about similar services. You can unsubscribe at any time. Lawful basis: consent or legitimate interests.
• To understand how our website is used and improve it. Only if you accept analytics cookies. Lawful basis: consent.
• To deal with complaints, claims or disputes. Lawful basis: legitimate interests and legal obligation.

Photo booth images and recordings

Images, videos and audio messages taken at an event belong to the moment, not to us. We use them to deliver your prints, gallery and files. Galleries are shared with the event host, who may share the link with guests.

We will only use event photos on our website or social media where we have permission to do so. If you appear in a photo we have published and want it removed, email us and we will take it down.

Online galleries and files are kept for a limited time after your event and then deleted. Please download anything you want to keep.

Who we share your information with

We never sell your personal information. We only share it with people who help us run the business, and only what they need:

• Our staff and trusted event crew who deliver, set up and run your booking
• Our website host and email provider
• Our payment provider, accountant and bank
• Our gallery or file delivery provider, for photo booth images
• Google, for website analytics (with your consent) and for showing our Google reviews on this site
• Professional advisers, insurers or authorities where we are legally required to, or need to protect our rights

Transfers outside the UK

Some of our providers, such as Google, may process data outside the UK. Where this happens, we rely on the safeguards UK law requires, such as adequacy regulations or the International Data Transfer Agreement.

How long we keep it

• Enquiries that do not become a booking: up to 12 months
• Booking, invoice and payment records: 6 years after the end of the financial year, as required by HMRC
• Photo booth galleries and files: for a limited time after your event
• Website analytics data: 14 months
• Marketing contacts: until you unsubscribe

Your rights

Under UK data protection law you have the right to:

• ask for a copy of the personal information we hold about you
• ask us to correct anything that is wrong or incomplete
• ask us to delete your information
• ask us to restrict or stop using your information
• object to us using your information for our legitimate interests or for marketing
• ask us to transfer your information to another organisation
• withdraw your consent at any time, where we rely on consent

To use any of these rights, email info@party247.co.uk. We will respond within one month. There is normally no charge.

Keeping your information safe

We use secure systems, password protection and access controls to protect your information, and only people who need it can see it.

Cookies

Our website uses cookies. Some are essential to make the site work. Others, such as analytics cookies, are only used if you agree. Full details are in our cookie policy.

Complaints

If you are unhappy with how we have handled your information, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The date at the top of the page shows when it was last changed.